Shipping & Returns

Thank you for shopping Julie Cristello Jewelry.

If you are not completely satisfied with your purchase, I invite you to review the shop's policy on shipping and returns.

The following terms are applicable for any product purchased with me:


In order to receive a full refund, return the unopened, unworn item within 14 days of the delivery date. Custom orders are not returnable. Item must not be damaged.

To confirm your return, email or respond to your confirmation email with the following information:

  • Items to return or exchange
  • The order number  
  • Your contact information  
  • Reason for return 

Items and packaging must be returned in new, unused condition to ensure a refund. Refunds do not include shipping costs. Restrictions may apply to promotional offers, giveaways, and discounts. 

Items purchased in a retail store are not eligible for refunds through JCJ. To find more information, please contact the store that you purchased from.



If you have a JCJ piece that needs repair, contact and I will give you an estimate. The cost includes materials, labor and shipping. Other fees may apply.



JCJ uses USPS for domestic and international shipping.



JCJ is not responsible for any duties or VAT that is applied to an international shipment; therefore by ordering on my website, you agree to pay any import fees. 



If you have any questions about our Shipping and Returns Policy, please contact us by email at